Skat track paddle tires11/20/2023 To ensure this, returns must also be received in new condition. We want to make sure every customer receives their products in new condition. If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services. Shipping return labels can be obtained during the Return Merchandise Authorization Process when you contact us. will be rejected upon delivery attempt and returned to the customer. Following these recommendations will ensure your returns and exchanges are processed quickly.Ĭustomers may be responsible for all return shipping charges.Īll shipments must be prepaid. Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Include original invoice or other necessary contact information. We recommend using the box your items were originally shipped in. To avoid damage and ensure you're refunded, pack items in the original packaging and place inside of a larger, separate shipping container. Please do not use the item's original packaging as a shipping container. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return. Please pack your returns securely enough to prevent damage in transit. Please ensure helmets come back with visor clings, jackets come back with tags attached, and hard parts come back with informational sheets. Original packaging also includes all tags, information booklets, instructions, stickers, etc. These items are no longer in new condition. Original packaging that has been torn open or damaged cannot be accepted. If non-resalable packaging is not intact, the item is no longer in "new condition". Items sold in vacuum sealed packaging cannot be returned if they are opened. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging. Returned items must be enclosed in their original packaging. Please don't return an item with packaging you wouldn't want to receive yourself. Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Call us: 1-86 (Hours: 9am-5pm M-F, 10am-4pm Sat EST)Įmail a returns specialist: with us using the live chat menu at the bottom of our site.įilling out a contact form on our website.
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